Effective Date: February 2, 2022
- access or use any of our websites, including product order transactions, downloading materials including product manuals and FAQs,
- use any of our products, services or applications (collectively the “Services“) in any manner,
- participate in a research survey or testing,
- register your products with us, and
- apply for a position with us.
How do we get information?
- You have purchased a product directly from us
- You have purchased a product from one of our retailers and want to register your product or warranty
- You have contacted us for advice as you are interested in purchasing one of our products
- You have registered your product with the Raycop mobile app
- You subscribe to our marketing and product communications, offers, competitions and/or product tips
- You participate in a product review, research or testing
- You request customer support and technical assistance
- You have applied for a job with us
- Third parties who have obtained your consent to share your data
What personal information do we collect?
By “personal information“, we mean any information about an individual from which that person can be identified. We collect personal information about you in several different ways depending upon the services you use and information you choose to provide. We collect your information in the following ways:
- When you visit our website, we or companies acting on our behalf may collect technical data about your equipment, browsing actions and patterns. This may include your internet protocol (IP address), login data, browser type and version, time zone setting and country location, browser plug-in types, operating system and platform. We collect this data by using cookies, server logs and other similar technologies. We may also receive technical data about you if you visit other websites that employ our cookies. Please see our cookie section for further details.
- If you place an order with us, we will collect your name, address, telephone number, email address and payment information.
- If you simply subscribe to our marketing product communications, offers, competitions and/or product tips without purchasing a product, we will only collect your email address and phone number based on your choice. We may use your email address for additional advertising purposes with our partners.
- If you contact our customer service contact center, your call, email, or chat may be recorded /stored for quality and training purposes.
- If you provide feedback via our post contact survey, your results will be stored to help improve our services.
- If you want to assist us by providing invaluable feedback on new and innovative products by participating in our Consumer Insights or Product Review programs, we will collect your name and contact information. As part of these activities, we may also collect personal information that includes your gender, age range, geographical location, size of your household, whether you have pets or children and use social media. Whilst this information on its own may not directly identify you, it could do so when pieced together.
- In connection with your application for employment with us, we will collect, store, and use your cover letter and/or resume, and any information you provide to us during an interview. As you progress through the recruitment process, we may collect further information to support your suitability for the role including interview notes and behavioral assessments. If we make you a conditional offer, then we will also need to collect proof of your identity, right to work, qualifications achieved, criminal record declaration, offences, credit history and references.
- We only collect information from third parties who have obtained your consent to share your data. This may include aggregated demographic data that provide insights into the relative affluence of households, from third party data providers who help us to give you a more relevant experience by enabling us to provide offers, and to give you more relevant services and advice.
- If you visit our office, you will be recorded on Closed Circuit Television (CCTV) which is in operation for security and crime prevention/detection purposes. You will also be asked to sign a visitor’s book for Security and Health & Safety purposes.
Registered products and apps:
- We may collect function and use statistics, such as battery life and health, number of missions, the device identifier, Internet protocol (IP), and cleaning map of the environment accessible to certain models of the connected products.
- When you register your product with a Raycop mobile app, the app may collect and maintain information about the product and app usage, feature usage, in-app transactions, technical specifications, crashes, and other information about how you use your smart product and/or the app.
- Our smart products do not transmit this information unless you register your device online, consent to the use of such information and connect to WiFi or connect to the Internet via another method. It is possible to use our smart products without WiFi transmission simply by disconnecting your WiFi from the device or by never connecting it at all.
This information helps us understand our customers’ needs so that we may improve your browsing/shopping experience on the Websites. Including other uses not listed below, generally we may use “cookies” to:
- Assist you in navigation and estimate the number of users of the Websites;
- Assist in registering your product, login, and your ability to provide feedback;
- Assist with our promotional and marketing efforts (including behavioral advertising, both on our websites and third-party websites and social platforms).
- Track aggregate traffic patterns: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages.
- Assist in the personalization and general improvement of your experience on the Websites.
- Strictly Necessary Cookies: These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.
- Performance Cookies: These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All of the information these cookies collect is aggregated and therefore anonymous.
- Functional Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these services may not function properly.
- Targeting Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. For information on how to opt-out of certain online advertising practices, please read Online Behavioral Advertising below.
If you disable or delete cookies in your Internet browser settings, you might not be able to access important functions or features, you will be required to re-enter your log-in details and your use of the website may be limited.
Please note that if you clear all cookies on your browser, or use a different browser or computer, you will need to complete the opt-out procedure again.
How do we use the information?
- To perform a contract when you purchase goods from us. This includes:
- Creating a Customer Order Record
- Facilitating Financial Fraud checks
- Arranging for delivery or collection of your goods
- Registering and honoring your Warranty
- Facilitation of a Payment Plan
- Notifying you of a Product Recall
- Where it is necessary for our legitimate interests (or those of a service provider). This includes:
- Monitoring performance of our website
- Analyzing behavior patterns of visitors to our website
- Facilitation of recovering bad debt
- As part of our effort to keep our website secure
- Investigate and prevent fraudulent activities, unauthorized access to the website and services, and other illegal activities
- Inviting you to provide feedback, take a survey or write a product review following a purchase of goods
- Reviewing social media sites to see what our consumers are saying about us
- Arranging for delivery of promotional goods on behalf of a retailer or distributor
- For Job Applications:
- Assess your skills, qualifications, and suitability for the work or role.
- Communicate with you about the recruitment process.
- Carry out background and reference checks, where applicable.
- Keep records related to our hiring processes.
- Comply with legal or regulatory requirements.
- Having received your resume and cover letter or your application form and the results from an assessment which you took, we will then process that information to decide whether you meet the basic requirements to be shortlisted for the role. If you do, we will decide whether your application is strong enough to invite you for an interview. If we decide to call you for an interview, we will use the information you provide to us at the interview to decide whether to offer you the role. If we decide to offer you the role, we will then take up references and carry out a criminal record and any other check before confirming your appointment.
- Where our products and apps may collect information. This includes:
- Collecting and analyzing statistics and usage data, performing aggregate data analyses
- Diagnosing and fixing technology problems, enhancing device performance, improving user experience
- Developing new products
- Providing maintenance notices to customers
- Providing personalized communications, including marketing and promotional messages, such as emails providing product order information when your device indicates a battery is low or may need replacement.
- Where you provide consent. This includes:
- Subscription to our marketing and product communications, offers, competitions and/or product tips
- Participation in Consumer Insights or Product Review and Survey programs including focus groups, in-home testing and in-home research
- Where we need to comply with a legal or regulatory obligation. This includes:
- Recording details of your requests regarding your personal information received
- Ensuring the personal information, we hold about you is up to date and accurate
- Adherence to legislation regarding consumer rights and employment law
- Requests to disclose information to law enforcement or regulatory bodies
How do we share and disclose information?
- When it is necessary within the Raycop Group for operational reasons such as the use of a group-wide manufacturing, logistic or IT infrastructure.
- Our service providers include:
- Logistics and Transport providers who deliver and collect products to and from your delivery/home address
- Customer Call Centre who provide support to our consumers regarding our products and services
- Payment Service Providers
- IT Service Providers who host and manage our systems, applications and data storage
- Digital Marketing providers who invite you to share a review of our products or services after a purchase
- Debt collection agency should you breach the terms of your payment agreement
- We share data with Google Analytics to provide insights on how we can improve the performance of our website and your consumer experience as described in the Cookie section above.
- We will share your personal information if required to do so by law enforcement authorities or regulatory bodies that have asserted a lawful right to access such information, to our legal counsel, or as necessary to protect our property, interests and rights.
- In the event of a sale of all or substantially all of our business or another similar transaction (such as a sale of a division or business unit), we may transfer or disclose your personal information to a purchaser or prospective purchaser, who may collect, use and disclose such information for the purposes of evaluating and/or effecting a proposed transaction or operating and managing the affairs of the acquired business, or for other purposes identified in the Policy.
For how long do we retain your information?
- For the duration that you have an account with us
- Until you update your preferences or opt-out of receiving marketing communications (eNewsletters, competitions and/or product tips) for which you previously provided consent
- For the time where you have purchased a product from us to facilitate your warranty and our obligations
- Until the time limit for any legal challenges to the supply of the goods or personal injury claim have expired
International Transfer of Personal Information
Personal information that you provide may be transferred to countries outside of the United States, or your jurisdiction of residence, including Canada, Korea and Japan,. Likewise, if you reside outside of the United States, your information may be transferred to the United States. The United States and the countries we and our third parties operate in, federal or state or provincial or local governments, courts or law enforcement or regulatory agencies may be able to obtain disclosure of your personal information under the federal or state or local laws of the country.
Online Behavioral Advertising
Security of your personal data
We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality.
The information you submit via our website is encrypted and we store all electronic personal information on servers to the security standards appropriate to the risk.
Whilst we can take precautions to protect your personal information, it is important that you keep your passwords, account details and other user information secure and confidential. Even though we have taken steps to help protect the personal information in our control, you should know that we cannot fully eliminate security risks associated with personal information. No security measures can provide absolute protection. We cannot promise or warrant the security of any information you provide to us.
We have procedures in place to deal with suspected data security breaches. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
We will NEVER contact you and ask you to provide us with your password. Nor will we require it if you contact our customer services team by telephone, email or live chat. If someone asks you for this do NOT give them your password and please let us know this has happened.
Google offers an opt-out mechanism for the web available here.
How do you consent, update your preferences, or opt-out of marketing communications?
To provide consent and ‘opt-in’ to receive marketing communications:
- You can ask us to keep you updated with new products and offers by entering your email address and phone number on our homepage, under ‘Sign me up’
- When you purchase a product from us
- When you register your warranty
- When you join our Product Reviewer program
- Contact our customer services via email or phone stating what communications you would like to receive or that you no longer want to receive any communications from us
- Click ‘Manage Preferences’ or ‘Unsubscribe’ on the marketing communication email that you received
To unsubscribe from our marketing communications, please contact at firstname.lastname@example.org.
How Can I Exercise My Rights?
Where required by applicable law, you may have the right to: request access to information that we hold about you; request corrections or updates to your personal information; or, in some cases, ask us to delete your personal information to the extent that we are not required to retain it by law. This includes:
If you have previously given consent to be contacted by us and no longer wish to be, please email us at the address above requesting that we remove you from our list of consumers who receive correspondence from the Websites or Raycop . Even if you opt-out of sharing your mailing address and general shopping activity, we may still communicate with you using the contact information we have on file regarding your use of the Websites, the status of your orders or your account, or for similar transactional or administrative reasons.
To submit a Consumer request or to unsubscribe from our marketing communications, please contact at email@example.com.
For California Residents
- Categories of Personal Information Collected: The personal information that Raycop collects, or has collected from consumers in the 12 months prior to the effective date of this disclosure, fall into the following categories established by the California Consumer Privacy Act
- Identifiers such as your name, address, telephone number and email address
- Information such as credit card details
- Commercial information such as purchase details and history
- Technical data about your equipment, browsing actions and patterns
- Geolocation data, such as the location of your device
- Audio, visual, or similar information such as recording of customer service calls
- Inferences drawn from any of the above such as user preferences or characteristics
- Categories of personal information disclosed for a business purpose: We may share the personal information collected with the third-party service provider:
- Identifiers for providing service and support, processing or fulfilling orders and transactions, verifying customer information, processing payments, or providing similar services
- Technical or internet data to detect security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity
- Commercial information to verify or maintain the quality or safety of a product
- Internet user or traffic data
- Privacy Rights: Users may access, correct, and/or update your information by directly accessing any accounts or profiles that you have created with us.
- Access Right- To disclose Personal Information, or Categories of Personal Information, we collect, use and disclose
- Deletion Right- To request deletion of Personal Information we have collected from you
- Opt-out Right: To opt you out of the sale of your Personal Information or marketing communications.
- If you wish to exercise any of these rights, please contact at firstname.lastname@example.org.
- Non-discrimination: Raycop will not discriminate against any consumer for exercising their rights under the CCPA.
For Nevada Residents
If we do unintentionally collect children’s personal information, we will delete it as soon as we become aware.
Links to third party Websites
There are many ways you can contact us, including by phone, email, and post.
Our postal address: 12667 Alcosta Blvd Ste 185, San Ramon, CA 94583
To submit a Data Subject or Consumer request or to unsubscribe from our marketing communications, Please contact at email@example.com.
For other data privacy questions or requests, please email us at firstname.lastname@example.org or by mail to the address listed above to the attention of “Privacy-Team”.
Changes to the Privacy Notice
This Privacy was last updated: July 2021