Raycop.com: Website Terms of Use.

This website is owned and operated by Raycop North America Inc. Raycop can be reached at 12667 Alcosta Blvd #185, San Ramon, CA 94583. Any inquires regarding these Terms of Use must be addressed to Raycop.

  1. The following are terms of a legal agreement between you and Raycop. By accessing, browsing and/or using this website (“Site”), you acknowledge that you have read, understood and agree, to be bound by these terms and conditions set out below and all other disclaimers, guidelines, policies and terms and conditions appearing on this Site (collectively, the “Terms of Use”) and to comply with all applicable laws and regulations, including U.S. export and re-export control laws and regulations. If you do not agree to these terms, do not use this Site. The Terms of Use constitute the entire agreement between you and Raycop with respect to this Site and supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Raycop. The Terms of Use are subject to change at any time without prior notice by updating this posting. By using this Site, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current Terms of Use to which you are bound.
  2. The material provided on this Site is protected by law, including, but not limited to, United States Copyright Law and international treaties. All content, graphics, code and software used on or incorporated into this Site and the arrangement or integration of all such content, graphics, code and software, are subject to copyrights held by or licensed to Raycop and all rights thereto are specifically reserved. Except as stated herein, none of the material may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Raycop. Permission is granted to display, copy, distribute and download the materials on this Site for personal, non-commercial use only; provided you do not modify the materials and that you retain all copyright and other proprietary notices contained in the materials. This permission terminates automatically if you breach any of these terms or conditions. Upon termination, you must immediately destroy any downloaded and printed materials. You also may not, without Raycop’s written permission, “mirror” any material contained on this Site on any other server. Any unauthorized use of any material contained on this Site may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. Raycop North America Inc. and Raycop.com, as well as other Raycop logos, marks, trade names, page headers, graphics, buttons, images and other content on this website, are subject to trade mark, service mark, copyright and or other proprietary or intellectual property rights or licenses held by Raycop. Other trade marks, product names and company names or logos used on this website are the property of their respective owners. Except as expressly authorized, the use or misuse of any trademarks, trade names, logos, images, graphics or content from this Site is strictly prohibited.
  3. Raycop does not guarantee that the information contained in this Site will not contain errors, inaccuracies or omissions. Such errors, inaccuracies or omissions may relate to price or to product description or availability. Raycop therefore reserves the right to correct any errors, inaccuracies or omissions and to change or update information on this Site at any time without prior notice and further reserves the right to refuse or cancel any orders containing any error, inaccuracy or omission, whether or not the order has been submitted, confirmed and/or your credit card has been charged.
  4. This Site, and any information or content on this Site, are provided “as is, where is.” Raycop makes no representations or warranties of any kind, whether express or implied, including but not limited to any implied warranty of merchantability or fitness for a particular purpose, with respect to this Site or content or information available on or through this Site. UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL RAYCOP, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, SUCCESSORS, ASSIGNS OR OTHER REPRESENTATIVES BE LIABLE WHETHER IN CONTRACT, WARRANTY, TORT, PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY, TO YOU OR ANY PERSON FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFIT, ARISING OUT OF OR IN CONNECTION WITH ANY USE, OR THE INABILITY TO USE, THE MATERIALS ON THIS SITE, EVEN IF RAYCOP OR A RAYCOP AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOUR USE OF MATERIALS FROM THIS SITE RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF EQUIPMENT OR DATA, YOU ASSUME ANY AND ALL COSTS THEREOF. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. Raycop is not responsible for technical, hardware or software failures of any kind, lost or unavailable network connections or incomplete, garbled or delayed computer transmissions.
  5. Raycop does not make any representations or warranties about any Web site you may access through this Site. Any such Web site is independent from Raycop and Raycop has no control over, or responsibility with respect to, the information provided or activities undertaken by any such Web site. A link between this Site and another Web site does not mean that Raycop endorses that Web site.
  6. Any material, information or idea you transmit to or post on this Site by any means will be treated as non-confidential and non-proprietary, and may be disseminated or used by Raycop for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products. The user acknowledges the originality of any submission communicated to Raycop and accepts responsibility for its accuracy, appropriateness and legality. Notwithstanding the foregoing, all personal data provided to Raycop will be handled in accordance with Raycop Privacy Policy. You are prohibited from posting or transmitting to or from this Site any unlawful, threatening, libelous, inappropriate, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material, or any other material that could give rise to any civil or criminal liability under the law. Please also see Raycop’s Policy for Reviews, Comments, Communications and Other Content below.
  7. Information on this Site includes descriptions of products and services available in the continental United States of America only. This website is intended for use by residents of the United States of America only and Raycop makes no representation that the content of this Site is applicable or appropriate for use in other countries. Raycop makes no representation that materials in the Site are appropriate or available for use in other locations, and access to them from territories where their contents are illegal is prohibited. Those who choose to access this Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws. This Site is controlled and operated by Raycop from its offices within the United States.
  8. The Terms of Use are governed and interpreted pursuant to the laws of the State of California, United States of America, notwithstanding any principles of conflicts of law. If any part of the Terms of Use is unlawful, void or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of remaining provisions.

Purchasing from the website

  1. Your electronic or telephone order is an offer to buy from Raycop. Raycop reserves the right not to accept an order at its sole discretion.
  2. Once you have submitted an order, you will receive an automatic e-mail confirming the details of your order (name, address, product ordered, price, etc.). Such e-mail is a confirmation that the order has been received by Raycop and does not constitute acceptance of your order. Raycop reserves the right at any time after receipt of your order to accept or decline your order for any reason, regardless of whether your order has been confirmed or your credit card has been charged. If your order is declined or cancelled after your credit card has been charged for the purchase, we will promptly issue a credit to your card.
  3. If your payment is rejected by the card issuer your order will not be dispatched. Payment is made at your own risk.
  4. The prices and availability of the goods displayed on this Web site are subject to change without notice.
  5. The ownership of the ordered goods will only pass following payment in full.
  6. Sales tax is charged only when the person ordering the goods is a resident of the state of Alabama, Arizona, Arkansas, California, Colorado, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kentucky, Kansas, Louisiana, Maine, Massachusetts, Maryland, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, the state of Washington, West Virginia, Wisconsin and Wyoming.
  7. Orders will only be accepted from and dispatched to addresses within the continental United States.
  8. Raycop cannot currently deliver products to Canada or any other country outside of the United States. Vacuums can not be delivered to a PO Box address.
  9. Raycop reserves the right to deny sales under any promotion it shall offer from time to time in its sole discretion.

Reviews, Comments, Communications, and Other Content

  1. Raycop may occasionally allow users to this Web Site to post content, which may include reviews, comments, photos, videos and other content. By posting content, you agree that you will not upload, post, or otherwise transmit any content (including text, links, communications, software, images, sounds, data, or other information) that:
    • i. is not consistent with the permissible uses outlined by these Terms and Conditions, including, but not limited to, content that is unlawful, harmful, threatening, abusive, harassing, defamatory, libelous, invasive of another’s privacy, vulgar, profane, sexually explicit, obscene, racially or ethnically offensive or otherwise objectionable;
    • ii. infringes on any patent, trademark, trade secret, copyright, or other proprietary rights of any party;
    • iii. constitutes commercial solicitation, political campaigning, or advertising or promotion, or any other form of unauthorized solicitation. Links that connect to commercial websites will not be considered unauthorized solicitations unless the link or the website content appears to be intended as a means of solicitation as determined by Raycop in its sole discretion;
    • iv. contains software viruses, Trojan horses, worms, time bombs, cancelbots or any other computer code or files that are designed to disrupt, damage, or limit the functioning of any software or hardware;
    • v. provides any non-public information about Raycop or any of its affiliates or any other company or person without the proper authorization to do so. This includes providing the names, addresses and extension numbers of employees of Raycop or any of its affiliates and other Web site users;
    • vi. intentionally interferes with the operation of this Web Site, without limitation, mail or “post” bombing, news bombing, other flooding techniques, deliberate attempts to overload a system and broadcast attacks, or attempts to avoid messaging blocking;
    • vii. impersonates any person or entity, including an employee of Raycop Direct, Inc. or any of its affiliated entities, or otherwise misrepresents the origin of content;
      viii. attacks or insults another Web site user or Web site manager; or
    • ix. suggests or encourages illegal activity.
    • x. If you do post content or submit material, and unless Raycop indicates otherwise, you grant Raycop and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Raycop and its affiliates and its and their sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Raycop and its affiliates for all claims resulting from content you supply. Raycop has the right but not the obligation to monitor and edit or remove any activity or content. Raycop takes no responsibility and assumes no liability for any content posted by you or any third party.

Enforcement

  1. Raycop generally does not pre-screen, verify or edit the content posted by users to this Web Site. However, Raycop and its agents reserve the right to do so and investigate any violation of these Terms and Conditions and to take appropriate remedial action. Raycop has absolute discretion to enforce these Terms and Conditions, including, but not limited to, warning users of violations, disabling or suspending access, deleting, screening or editing any content, or prohibiting any behavior that does not comply with these Terms and Conditions, or which is otherwise inappropriate for this Web Site. Deliberate attempts by users or someone on their behalf to evade or circumvent their suspension or termination of rights to post content to this Web Site violates these Terms and Conditions, constitutes an unlawful trespass to Raycop’s equipment and systems, and may result in legal action.
  2. Raycop and its affiliates also may release information concerning you and the content posted by you when Raycop believes release is appropriate to comply with the law; to enforce or apply these Terms and Conditions; and to protect Raycop’s or its affiliates’ rights or property, or to protect Raycop’s users from fraudulent, abusive, or unlawful use of content posting features; or if Raycop reasonably believes that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure of communications or justifies disclosure of records.

Bonus Offer for Returning Customers

We reward our customers for having great taste. If you have shopped with us before, don’t miss out on this special bonus.

Contact support@raycop.com with prior proof of purchase, and you’ll receive an exclusive 10% off promo code toward your next Raycop vacuum.

This is a one-time-use code per customer and only for vacuums.

Price Match Promise

Be confident that you’re getting the best price on Raycop.com. If within 14 days of purchase you should find the same model currently advertised by an authorized US Raycop retailer at a lower price, we’ll refund you the difference if the below details are satisfied, contact our Customer Service team at support@raycop.com to get started. Here are the details you’ll need to know:

  • Product must be the exact same model number as it appears on Raycop.com and in stock.
  • Proof of advertised price by an authorized dealer is required (Copy of Flyer or Website URL. Advertised price must be the listed price; membership/loyalty or promo code entries are not eligible for price matching).
  • Authorized dealers are limited to Amazon, Best Buy, Walmart, Lowes, QVC, and HSN. Excludes third party marketplace sellers.
  • Product must be new and in original packaging. It cannot be reconditioned (refurbished), used, damaged, returned, open box, “close out”, “clearance” or a demonstrator product.
  • Product price must not be lower due to an advertising error or misprint.

Lower price will not be honored if the result of a violation of a Raycop unilateral advertising or pricing policy or if doing so would result in a violation of a Raycop policy.

Raycop Outlet

Refurbished machines are considered final sale and are not eligible for returns, only warranty service. If your machine arrived damaged or you have received the wrong product, please contact us.

30-Day Money Back Guarantee

If you wish to return any products purchased from the Raycop online store within the first 30 days, please contact us prior to sending in your product.

You can email us at support@raycop.com, or call us between 10am-5pm M-F Pacific time at 1-866-8RAYCOP (1-866-872-9267). Our Customer Support representative will provide you with detailed instructions on how to send the product back to us. Returns must be in the original packaging, with all accessories enclosed, to be accepted. Any returns without an authorization number will not be accepted. Refunds are typically issued within 30 days after products have been received at the warehouse.

If there is a problem with the product you purchased, we will send a new replacement product and you can ship back the non-working unit free of charge.

30-Day Returns, Refunds and Exchanges Policy

Unless otherwise stated, any purchase made directly from Raycop North America Inc, online or through our call centers, may be returned within 30 days of receipt of the product for a full refund of the purchase price (less shipping and handling and restocking fees). Raycop will refund the purchase price, but not provide a product exchange. If you are not completely satisfied with your purchase, you may exercise the 30-day money back guarantee by following the instructions below:

How to Return an Item

  • You must return the item within 30 days of receipt of the product along
  • If a product bundle was purchased, for example the “Power Bundle”, and you wish to return one of them, the refund will be pro-rated.
  • Mail your returned item to:
    Raycop North America
    12667 Alcosta Blvd, Ste 185, San Ramon, CA 94583

Return Exceptions

Merchandise that has been excessively worn, used, or altered will not be accepted for return or exchange. Merchandise showing malicious physical damage is not covered under this policy.
Merchandise that has missing parts or batteries (if applicable) will not be accepted for return or exchange.

Unless otherwise stated, shipping and handling charges are not refundable.
You shall bear all expenses related to shipping charges on machines and/or parts.
Additionally, we will provide refund payments through PayPal for purchases made via PayPal. In the event that the PayPal account used to place the order has been closed or is unable to receive funds, we will issue a bank check and receipt of the refund may be delayed. Please contact our customer service representatives to obtain further PayPal refund assistance.

Restocking Fee

We reserve the right to include a 10% restocking fee, which would be deducted from your refund. Unless otherwise stated, we do not refund the original shipping and handling that you paid on the order.
If you have any questions about our return policy, please call us at 866-872-9267 or email us at support@raycop.com

This policy is not to be confused with the manufacturer’s warranty which continues even after this 30-day return policy expires.

Free Shipping on orders of $100 or more

Raycop offers free ground shipping within the Continental U.S. for orders over $100 from our online store at www.raycop.com.

Please allow 3-7 business days for delivery. Expedited shipping is also available.
For ordering and shipping related inquiries, please contact us at support@raycop.com.

Contact us

The Raycop Helpline is available during the following times (PST):

  • Monday – Friday: 9am – 5pm
  • Closed on Saturday and Sunday

1-866-872-9267
support@Raycop.com
Raycop North America Inc.
12667 Alcosta Blvd, #185, San Ramon, CA 94583